5. 长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.
If you have any questions or problems,contact usdirectly for help.

6. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package isstill in transit. This is due to the overwhelming demand for logistics thisshopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund request.We aim to solve all problems as quickly as possible!
Thanks!

7. 货物在海关
Hello, xxx,
We have checked the tracking information and found your package has nowarrived at your country’s customs agency.
Please let us know as soon as your order arrives at your deliveryaddress.
If your package experiences any delays at customs, please contactthem to resolve any problems.
Thanks!

8. 货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评
Hello, xxx,
The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible!
Thanks!

　　跟买家之间的沟通能够更好的提升服务质量，让买家感受到卖家的体贴、诚意，还能够直接减少纠纷的产生。中国俗语说得好，“什么事情都是可以谈的”，如果我们很好的利用我们的沟通方式，结合我们客观的优质产品和服务，定能大力提升交易量以及买家的回头率。尤其在当前物流情况紧张的情况下，与买家的沟通能够有效的降低纠纷率。